Return & Refund Policy

At Girolo, your satisfaction is our priority. We strive to provide high-quality women's innerwear and home essentials. If you are not completely satisfied with your purchase, please review our policy below.

Returns

We accept returns within 7 days of receiving your order, provided that:

• The item is unused, unwashed, and in its original condition.

• All original tags, labels, and packaging are intact.

• The item is not damaged or altered.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges for:

• Panties and briefs

• Shapewear that has been worn

• Any product showing signs of use, washing, or damage by the customer

• Sale or clearance items (unless received damaged or incorrect)

Exchanges

If you receive the wrong size, color, or a defective product, please contact us within 48 hours of delivery. We will gladly arrange an exchange, subject to product availability.

Refunds

Once your returned item is received and inspected, we will notify you of the approval status.

If approved:

• Refunds will be processed within 5–7 business days.

• Refunds will be issued through the original payment method or bank transfer, depending on the payment option used.

Shipping charges are non-refundable unless the return is due to our mistake.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us immediately with your order number and clear photos of the item.

Contact Us

For any return or refund inquiries, please contact our customer support team.

Thank you for shopping with Girolo.